Privacy Policy

Embroidery Hoop Store (“we”, “us”, “our”) cares about your privacy. This policy explains how we collect, use, share, and protect information on embroideryhoopstore.com and related pages. By using our site, you agree to these practices.

Contents

1) Information We Collect

Information you provide when you interact with our store, for example:

  • Contact & order details: name, shipping/billing address, email, phone, order number.
  • Account & support: login details (if you create an account), messages, attachments (photos/videos for product support).
  • Marketing preferences: your opt-in choices for newsletters, promotions, and product updates.

Information collected automatically when you browse our site:

  • Device/usage data: IP address, browser type, language, approximate location, referring URLs, pages viewed, and timestamps.
  • Cookies or similar technologies to keep your cart, remember preferences, and measure site performance.

Providing personal data is optional, but some features (checkout, shipping, warranty service) require it.

2) How We Use Information

  • Process and deliver orders; provide invoices, confirmations, and tracking updates.
  • Offer customer service, product support, and warranty assistance.
  • Operate, secure, and improve our website and shopping experience.
  • Send service emails (order status, policy updates). With your consent, send marketing/newsletters—you can unsubscribe anytime.
  • Detect, prevent, and address fraud, abuse, or security incidents.

Legal bases for EEA/UK visitors: contract performance (fulfilling your order), legitimate interests (site security, improvement), consent (marketing/cookies), and compliance with legal obligations.

3) How We Share Information

  • Service providers: payment processors, fraud prevention, analytics, email/SMS services, logistics and couriers. They may use data only to perform services for us and must protect it.
  • Compliance & safety: we may disclose information to comply with law or valid legal requests, to protect our rights, users, or the public.
  • Business transfers: if we reorganize, merge, or sell assets, information may be transferred as permitted by law.

We do not sell or rent personal information for money. If our practices change (e.g., “sale/share” for cross-context behavioral ads where applicable), we will provide required notices and opt-out options.

4) Cookies & Tracking

We use cookies and similar technologies to keep your cart session, remember preferences, analyze performance, and (where applicable) personalize content. You can adjust browser settings to block cookies or use our cookie banners/links when available. Blocking some cookies may affect site functionality.

Do Not Track: because no consistent industry standard exists, we do not respond to DNT signals at this time.

5) Payments & Security

Payments are processed by trusted providers (e.g., card gateways, PayPal, Shop Pay, Apple Pay/Google Pay, where available). We do not store full card numbers; tokenized processors handle sensitive payment data.

We apply administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure, but we strive to protect your data and review safeguards regularly.

6) Data Retention & Deletion

We retain order and account records for as long as needed for operational, legal, and tax purposes. You may request deletion of your personal data (subject to lawful exemptions) by contacting us.

7) International Transfers

We operate globally and may process information outside your country of residence. Where required, we use appropriate safeguards (e.g., contractual clauses) for international transfers.

8) Your Privacy Rights

  • Access, correct, update, or delete your personal information.
  • Object to or restrict certain processing; withdraw marketing consent anytime.
  • Portability: request a copy of your data in a commonly used format.
  • EEA/UK: you may lodge a complaint with your local supervisory authority.
  • California (CCPA/CPRA): right to know, correct, delete, and opt-out of certain “sale/share” practices (we do not sell for money). Submit requests via email below.
Opt-out of marketing: use the “unsubscribe” link in our emails or contact us.
Data requests: email us with your name, order number (if any), and request type (access / delete / correct / opt-out).

9) Children’s Privacy

Our website is intended for adults and is not directed to children under the age required by local law (e.g., 13 or 16). We do not knowingly collect data from children. If you believe a child provided data, contact us and we will delete it.

10) Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The “Last updated” date shows the latest version.

11) Contact Us

Questions or requests regarding this Privacy Policy:

Email: info@embroideryhoopstore.com
Phone: +86 150 2176 3867

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