🛠️ Support Center

We're here to help! Whether it's about your order, embroidery machines, magnetic hoops, or setup questions — you'll find answers below.

📦 Order & Shipping Support

• Track your order status
• Shipping times & delivery methods
• Change or cancel an order
• Customs, VAT, and import duties

🧵 Product Help

• How to choose the right embroidery hoop
• How to use magnetic hoops correctly
• Embroidery machine compatibility chart
• Video tutorials & usage guides

🔧 Warranty & Repairs

• 1-Year Warranty & what's covered
• Request replacement parts
• Submit a repair request
• Return & Exchange Policy

📞 Still Need Help?

✉️ Email us at info@embroideryhoopstore.com
📞 Call us at +86-15021763867

💬 Or start a chat with our team using the chat icon at the bottom right corner of the page.